Privacy Policy

Druk Stars Football Academy ("Druk Stars FA", "we", "us", "our") is committed to protecting the privacy of individuals who use our website, create accounts, and register players with our academy.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and store it, and your rights in relation to that information. It applies to all services offered through drukstarsfa.org.au.

We handle personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs) where applicable.

We collect information you provide directly when you create an account, register a player, or contact us. This includes:

Account information: full name, email address, password (encrypted), and phone number of the account holder (parent or guardian).

Player information: player's full name, date of birth, age group, school, and any relevant football experience or history.

Medical and health information: medical conditions, allergies, medications, and any physical limitations relevant to safe participation in football activities. This is collected solely for safety and duty-of-care purposes.

Emergency contact details: name, relationship, and phone number of a secondary contact for each registered player.

Booking and payment information: records of program enrolments, camp bookings, attendance history, and payment transaction references. Full card details are never stored on our servers. Payments are processed by a third-party payment provider.

Communications: emails, enquiries, and any messages sent to us through the contact form or directly by email.

Technical data: when you visit our website, we may collect standard web analytics data such as IP address, browser type, pages visited, and session duration. This data is anonymised and used only to improve the website experience.

We collect personal information only for legitimate purposes directly related to the operation of the academy. These purposes include:

Managing player registrations, enrolments, and camp bookings.

Communicating with guardians about session schedules, updates, and academy news.

Ensuring the health and safety of players during training and events, including responding to medical emergencies.

Processing payments and maintaining accurate financial records.

Complying with legal obligations, including child safety and working with children requirements.

Improving our services and website based on usage patterns.

Sending occasional marketing communications about upcoming programs, camps, and events. You can opt out of these at any time by clicking "unsubscribe" in any email or contacting us directly.

Druk Stars FA works with players aged 4 and above. We take the privacy and safety of children very seriously. We do not knowingly collect information directly from children under 18. All accounts must be created and managed by a parent or legal guardian aged 18 or older.

Medical and personal information about minors is treated with the highest level of care. It is accessed only by authorised coaches and staff on a need-to-know basis for safety purposes.

We comply with applicable child safety legislation in Western Australia and will cooperate fully with any lawful request from authorities regarding child protection matters.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share information in the following limited circumstances:

With coaches and academy staff who require access to player details for safe and effective delivery of programs and camps.

With emergency services (ambulance, hospital, or police) in a medical emergency or safety situation.

With our technology service providers (e.g. hosting, email delivery, payment processing) who process data on our behalf under strict confidentiality and security obligations.

With government or regulatory bodies where required by law.

If Druk Stars FA merges with or is acquired by another organisation, your information may be transferred as part of that transaction. We will notify you in advance.

Your personal information is stored on secure servers. We use industry-standard security measures including encryption, access controls, and regular security reviews to protect your data.

Despite these measures, no method of internet transmission is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of any data breach that poses a risk to your rights.

We retain personal information for as long as it is needed to fulfil the purposes outlined in this policy, or as required by law. Player records are generally retained for the duration of the player's association with the academy and for a period of 7 years thereafter for accounting and legal purposes. Medical records are retained in accordance with applicable healthcare and sporting body guidelines.

Our website uses cookies, which are small text files stored on your device, to improve your browsing experience. Cookies help us remember your preferences, keep you logged in, and understand how visitors use our site.

We use analytics tools to collect anonymised data about site usage. This data does not identify you personally and is used solely to improve the website.

You can disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain parts of the website, including account login.

You have the right to access the personal information we hold about you or your registered player. To request access, email info@drukstarsfa.org.au with your full name and account details. We will respond within 30 days.

If any information we hold is inaccurate or out of date, you can update it through your account settings or by contacting us directly.

You may request deletion of your account and associated personal data at any time. We will delete your data subject to any legal obligations to retain certain records (e.g. financial records for tax purposes).

You may withdraw consent to receive marketing communications at any time without affecting the validity of prior consent.

If you believe we have mishandled your personal information, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Our website may contain links to external websites. This Privacy Policy does not apply to those sites. We encourage you to read the privacy policies of any third-party services you visit.

Where we use third-party service providers to process data on our behalf (e.g. email platforms, payment processors), we ensure they operate under appropriate data protection agreements and do not use your data for their own purposes.

When Druk Stars FA introduces a merchandise store or additional digital services, this Privacy Policy will be updated to reflect any new data collection practices. We will notify registered account holders of material changes prior to them taking effect.

For merchandise orders, additional data such as a delivery address may be collected and shared with our fulfilment partner for delivery purposes only.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The date at the top of this page indicates the most recent revision. Continued use of our services after changes have been posted constitutes acceptance of the updated policy.

For significant changes, we will notify registered users via email with reasonable advance notice.

For any questions, access requests, or concerns about this Privacy Policy or how we handle your personal information, please contact:

Druk Stars Football Academy 400 Abernethy Rd, Cloverdale WA 6105, Australia Email: info@drukstarsfa.org.au Phone: +61 0410 370 410